Legal service
information

Bonus terms and conditions

The Company offers a variety of attractive Bonus programs to its new and existing Clients, who have activated their trading account. Bonuses and/or financial awards and/or Promotions (“Bonuses”) rewarded to Clients are part of the Company’s Promotions program. These Bonuses are limited time offers and their conditions can be subjected to changes upon written notice given to Clients upon modifications to substantial parts of the conditions agreement. Prior to accepting any Bonus offers, Clients will be given the opportunity to consider the terms & conditions associated with each Bonus scheme to fully understand how the scheme works (as well as its T&C) and provide their consent regarding the acceptance of any possible alterations.

The Clients are not required to accept any Bonuses offered by the Company; all Bonuses are optional. If the Clients will choose not to accept a Bonus, under these circumstances, the Clients will not be bound to the terms & conditions relating to that Bonus. By accepting the offered Bonuses, the Clients will be bound by the guidelines, provisions and terms of the Bonus programs, only if they have fully understood and agreed to the terms and conditions of this agreement.

Bonuses and Promotions may come from time to time alongside a volume or trader point requirement, given that requirements vary depending on Bonus and Deposit amounts. The different Bonus programs and Promotions are given at random events and will be added to the clients trading account in one of the following forms:

Pending Bonus:

Pending Bonus will be added to the trade account balance only after the required trading points have been accumulated. As the company does not wish to restrict a trader’s account, up until the requirement has been met, Bonuses will be kept separate from the trader’s initial funds. With the Bonus being separated from the trader’s initial funds, the trader can withdraw their funds at any given time, in accordance with customary withdrawal terms.

Note that each Bonus has its own specifications for trader points and expiration. To find out more details, view your Bonus Report.

1 Trade on Us:

1 trade on us is a reward granted to eligible investors. It functions in accordance with the simple principle: your account manager familiarizes you with the guaranteed 1 trade on us Bonus, which works in the event the first closed trade, which was placed after the initial (or relevant) deposit, was not beneficial.

If the first closed trade, which was placed after the initial (or relevant) deposit, is successful, then the 1 trade on us is void. This Bonus expires in 10 days (including weekends) after the initial (or relevant) deposit.

If the trader becomes eligible for the 1 trade on us, it will be credited to their account upon request, or in some cases within 14 business days after the closure of the non-beneficial trade.

Birthday Bonus

The Bonus is offered as a daily e-mail to those clients, who maintain a real and verified account, on the day of their birthday and for the period of seven (7) days from the day of their birthday.

  1. Clients who deposit the minimum amount of $/€/£ 250 receive:
    I. 20% trade on us
    II. 50% discount on account types
  2. New clients:
    200% Welcome Bonus (pending) on first deposit. The bonus is added to the trading account and can be withdrawn only when appropriate trader points have been acquired. If the client had an active bonus before accepting the new bonus, the trading points for each bonus will have to be completed before any of them can be released.

All of the Company’s additions to the Bonus terms are final.

The Clients are hereby invited to utilize the Company’s Bonus in a rightful and justified manner, according to the terms and conditions of this agreement. The Company reserves the right to cancel and even close the trader’s account if it suspects any form of abuse or wrong doing of the Bonus by the trader, which include reasons as stated in section 23.

The company is to single-mindedly conclude and decide upon whether clients have abused and/or misused its platform and/or its Bonuses.

All of the Bonuses and favoring benefits should be utilized in accordance with the offer’s predefined time period.

In the event of abuse and/or misuse of the Bonus terms, the Company is entitled to revoke the Bonus. Should this be the case, the company’s decisions shall be final. Any change within the Bonus terms and conditions is reserved to be revoked solely by the company, and later displayed on its website.

The acceptance to the reception of the Bonus, terms and conditions, and its addition to the trader’s account bind the trader to the Bonus’s terms and conditions here above and hereinafter.

Complaint handling

  1. Introduction

Global Alliance Ltd © No. 2019-00213 (hereinafter the “Company) is situated in Suite No. 2 of the Rodney Bayside Building, in Rodney Bay, Gros Islet, Saint Lucia.

The Company classifies a complaint as any grievance/dissatisfaction involving the activities of those persons under the control of the Company (Employees), relating to the provision by the Company of the investment and/or ancillary services it provides.

The goal of the Company is to deliver a reliable, high quality and satisfactory response to the complainant.

  1. Definitions:

A “Complaint” is a statement of dissatisfaction formally addressed by the Client to the Company regarding the provision of investment and/or ancillary services provided by the Company.

A “Complainant” is any client, which is eligible for filing a complaint.

2.1 Scope:

The procedure sets out the method for the submission of complaints with the Company when dealing with complaints received by the clients. The purpose of the Complaint Handling Policy (hereafter “CHP”) outlines the procedures that are implemented when handling client complaints.

  1. Procedure for Handling Client Complaints

3.1 How to file a Complaint:

The Complainant/Client can file a complaint to the Company by sending a written complaint to the following email address: [email protected] All complaints must be in writing and shall be addressed, in the first instance, to the Customer Support Department. If the client receives a response, which does not satisfy him, he has the right to ask Support to escalate the complaint to the Compliance Department. All clients shall provide the following details when submitting their complaints via email:

  • E-mail to [email protected]
  • The client’s name and surname.
  • The clients trading account number.
  • The identification numbers of the relevant orders and positions (if applicable).
  • The date that the issue arose and the description of the issue.
  • The capital and the value of the financial assets which belong to the client.
  • Reference of any correspondent exchanged between the Company and the client.

3.2 Handling Complaints:

  • Upon receipt of the complaint, the client shall receive a formal written acknowledgement by the Support Department. The client may also receive an email advising him that the complaint has been received and it is under review.
  • The complaint will be reviewed and if deemed necessary it will be escalated to the Compliance Department, where the complaint will be addressed to be further verified and investigated.
  • The events leading to the complaint or grievance and all the information provided by the client, will be examined and assessed for the purpose of reaching a fair outcome for both sides.
  • The client will be constantly informed by the Company regarding the handling process of his/her complaint. Particularly, about the findings and proposed solutions that shall be clearly explained to the client.
  • If an issue cannot be resolved within the specified period due to the complicated nature of the complaint or if further clarification of circumstances is required the Company shall inform the client. In the event that the Company is unable to respond within a certain time period, it informs the complainant about the reasons for the delay and indicates the period of time within it is possible to complete the investigation.

In case the Support Department is unable to respond within a certain time period, it informs the complainant of the reasons for the delay and indicates the period of time within it is possible to complete the investigation.

3.3 Rejecting Complaints

The Company has the right to refrain from reviewing a complaint when:

  • The complaint does not comply significantly with the format requirements as outlined in Section 3.1 – How to file a complaint
  • It does not enable to identify the applicant’s identity
  • It includes offensive language directed either to the Company or towards an employee of the Company.
  • In such case, the client shall be notified with the reasoning for why the complaint was not taken into the review process.
  1. Review of the CHP

This policy will be reviewed and/or amended annually or as needed when considered necessary by the board of directors or when changes or amendments to operating requirements are imminent.

Order execution policy

  1. Purpose

The purpose of this policy is to establish effective arrangements for obtaining, when Global Alliance Ltd © No. 2019-00213, hereafter the “Company”, is executing clients’ orders, the best possible result for its clients.

  1. Policy

Dealing Room is the relevant department to which the order execution policy mainly applies. Senior Management reviews the policy on an annual basis and/ or whenever a material change occurs that impacts the Company’s ability to continue offering best execution of its clients’ orders using the Company’s trading platform.

The Company proceeded to the establishment and maintenance of an Order Execution Policy, to ensure compliance with the obligation to execute orders on terms most favorable to the clients and to achieve the best possible results for its clients, taking into consideration its clients’ ability, needs and trading policies, where applicable and possible.

The policy outlines the process that the Company follows in executing trades, and assure taking all reasonable steps to consistently obtain the best possible result for clients through its order execution policy. It is noted however that when executing an order following a specific client instruction, the Company will execute the order in line with those instructions and will consider that it has discharged its best execution obligations.

Best Execution Criteria

The Company will consider the best execution criteria for determining the relative importance of the execution factors:

  • The characteristics of the client;
  • The characteristics of the client order;
  • The characteristics of the financial instruments that are the subject of that order;
  • The characteristics of the execution venues to which that order can be directed.

The best possible result will be determined in terms of the total consideration, representing the price of the contract and the cost related to execution. The other execution factors of speed, likelihood of execution size, nature or any other relevant consideration will, in most case, be secondary to price and cost considerations, unless they would deliver the best possible result for the client in terms of total consideration.

Execution Factors

The Company, when managing client’s orders, considers various execution factors, provided that there are no specific instructions from the client to the Company about the way of execution of the orders. The execution factors include:

  • Price
  • Speed and likelihood of execution
  • Costs or commissions
  • Size and nature of the order
  • Market conditions and variations
  • Execution capability
  • Any other direct consideration relevant to the execution of the order

Slippage

You are warned that Slippage may occur when trading in Financial Instruments. This is the situation when at the time that an Order is presented for execution, the specific price showed to the Client may not be available; therefore, the Order will be executed close to or a few pips away from the Client has requested price. So, Slippage is the difference between the expected price of an Order, and the price the Order is physically executed at. If the execution price is better than the price requested by the Client, this is referred to as “positive slippage”. If the executed price is worse than the price requested by the Client, this is referred to as “negative slippage”. Please be advised that Slippage is a normal element when trading in financial instruments. Slippage more often occurs during periods of illiquidity or higher volatility (for example due to news announcements, economic events and market openings and other factors) making an Order at a specific price impossible to execute. Your Orders may not be executed at declared prices. Slippage may appear in all types of accounts we offer. It is noted that Slippage can occur also during Stop loss orders, Limit orders, and other types of Orders. We do not guarantee the execution of your Pending Orders at the price specified. However, we confirm that your Order will be executed at the next best available market price from the price you have specified under your pending Order.

Specific Instructions

In circumstances where the client provides the Company with a specific instruction as to how to execute an order and the Company has accepted this instruction, then the Company will execute the order in accordance with that specific instruction.

Nevertheless, if the client provides a specific instruction to carry out an order, then by executing that order the Company will be complying with the Company’s duty to provide the client with best execution. This may result in being unable to follow the Company’s order execution policy for that specific order. In such event, the Company will proceed with the client’s instructions. A relevant warning as to the non-execution of the order based on the Order Execution Policy will be sent to the client.

Given the nature of risk and volatility of financial markets, the client may want to consider using different types of orders to limit risk and manage investment strategies. (It should be noted that the following descriptions of order types may apply only to some and not all types of financial instruments).

Types of orders

Given the nature of risk and volatility of financial markets, the client may want to consider using different types of orders to limit risk and manage investment strategies. (It should be noted that the following descriptions of order types may apply only to some and not all types of financial instruments).

Market order: With a market order, the client instructs a financial institution to execute a trade of a certain size as quickly as possible at the current market price. Financial institutions are required to execute market orders without regard to price changes. Therefore, if the market price moves during the time it takes to fill a client’s order, the order will most likely be executed at a price different from the price when the order was entered. Execution price can be either improved, worsened or unchanged.

At requested/Limit order: With a at requested order/limit order, the client sets the maximum purchase price, or minimum sale price, at which the trade is to be executed. As a limit order, may be entered away from the current market price, a limit order to buy below the current market price or to sell above the current market price, it may not be executed immediately. With those type of orders, a client must be aware that he/she is giving up the certainty of execution. And are likely to receive requotes/rejects if the market price moves during the time it takes to fill a client’s order.

Stop order: A stop order allows selling below the current market price or buying above the current market price if the stop price is reached or breached. A stop order is therefore a pending order until the stop price is reached or breached. When a stop order is executed, it becomes a market order and is filled as soon as possible at the price obtainable on the market. Note that this price may differ from the price you set for the order (Slippage).

Execution Venues

Execution venues are the entities to which the orders are placed or to which the Company transmits orders for execution. The Execution Venue for clients’ orders will be duly authorized investment firms.

Pricing

The Company will provide its own tradable prices, which are derived from independent price providers. The main way in which the Company will ensure that the client receives the best execution will be to ensure that the price provision to the client is made with reference and compared to a range of underlying price providers and data sources. Even though the Company takes every reasonable step to obtain the best possible result for its Clients, it does not guarantee that when executing an Order its price will be more favorable than one, which might be available elsewhere. The Company reviews its independent price providers at least once a year to ensure that correct and competitive pricing is offered.

Costs of order

When the client opens a position in some types of financial instruments, a commission or a financing fee will apply.

Size of order

All orders are placed in monetary value. The client will be able to place his order as long as he has enough balance in his trading account. If the client wishes to execute a large size order, in some cases the price may become less favorable considering the feed obtained from its price provider.

Speed of order

Obviously, prices change over time. The frequency with which they do varies with different financial instruments and market conditions. Considering that the tradable prices, which are distributed via the Company’s trading platform/terminal, technology used by the client to communicate with the Company plays a crucial role. For instance, the use of a wireless connection, or dial up connection, or any other communication link that can cause a poor internet connection can cause unstable connectivity to the Company’s trading platform/terminal. The result for the client is to place his orders at a delay and the order to be executed at better or worst prevailing market price offered by the Company via its platform/terminal.

Likelihood of execution

Due to the levels of volatility affecting the underlying instrument’s price, the Company seeks to provide client orders with the fastest execution reasonably possible.

Likelihood of settlement

The Company shall proceed with the settlement of all transactions upon the execution and/ or time of expiration of the specific transaction.

Market Impact

The Company’s quoted prices, which are derived from its independent price providers, may be affected by various factors, which could also affect the abovementioned factors. The Company will take all reasonable factors to ensure the best possible result for its clients.

Conclusion

Appropriate information is provided to the client on the content of the execution policy. The prior consent of the clients is obtained regarding the documented order execution policy to be followed. In addition, a clear and prominent warning is disclosed to the Company’s clients (within the Client Agreement) that any specific instruction from a client may prevent the Company from taking the steps that is has designed and implemented in its execution policy for obtaining the best possible result for the execution of those orders in respect to the elements covered by those instructions.

Adequate information is provided to the clients through this policy in relation to the factors that are taken into consideration by the management when handling clients’ orders.

Risk disclosure

This Risk Disclosure Statement is valid from 18 July 2018 and will stay valid until a later form is discharged. Global Alliance Ltd © No. 2019-00213 maintains the right to change or enhance this Policy at its sole discretion. This Policy does not supplant our Product Disclosure Statement and Terms and Conditions, which we recommend for your cautious reading before you start performing any trade.

This document contains information on products and services provided by Global Alliance Ltd © No. 2019-00213 (Sent Lucia, exchanging as Global Alliance (”we», «our” or «us”).

Provided information may contain generic guidance. Any broad exhortation does not consider any of your individual targets, money related circumstance or wishes. Every client ought to think about the suitability of any broad exhortation with respect to his (her) individual targets, money related circumstance and wishes.
Information is given to you so you can appropriately comprehend the services and products we give and to help you in choosing whether you wish to use our services and products.

We shall not be considered us as financial adviser or planner. We do not give examination of your assets or financial targets, money related circumstance or specific needs that an expert financial adviser ordinarily gives. We prescribe that you look for your own nonpartisan financial advice before you start trading our products.

Essentially, we only provide market making and administrations execution. Where any guidance is given, accidental to this, it is given as parting words only.

Any data and resources that you might be given, or may access from us, are presented with the sole point of empowering you to operate and control your very own investments. This likewise implies you should be capable and willing to acknowledge sole obligation regarding guaranteeing the appropriateness of all investments that you may make, before making any venture or enforcing any trade with us.
We do not ensure, explicitly or by suggestion, the exactness or integrity of any data provided. We shall not be responsible to any client or third party for the exactness of the data or for any market prices, we supply to a client. Nor, shall we be responsible for any postponements, mistakes, blunders, intrusions or oversights in the furnishing thereof, for any direct or consequential harms emerging from or occasioned by such postponements, mistakes, blunders, intrusions or oversights, or for any discontinuance of the service.

Risk Caution

Foreign currency exchange and derivatives trading can be extremely speculative and may bring financial failures. Both of these activities include significant loss exposure and are not reasonable for each investor.
This web page does not consider targets, money related circumstance or necessities of individual clients. Consequently, you ought to deliberately think whether foreign exchange and derivative is fitting you in the light of your own financial condition. You ought to know that managing in items that are extremely leveraged convey essentially more serious hazard than non-leveraged speculations, for example, share trading.

Accordingly, you can both earn and lose a lot of fund. You can lose in excess of the margin required to establish and keep any positions in leveraged products. You can face a complete loss of your money in your account with [site url].

Contact Us

Please get in touch with us at +44 208 089 39 51 or email: [email protected] on the off chance that you have any inquiries concerning our items and administration contributions.

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